最新糖心Vlog

Member Handbook
Rights & Responsibilities
Complaints

最新糖心Vlog STAR Medicaid

最新糖心Vlog STAR Medicaid is a managed care health plan that offers services for you.

Choose from a network of more than 9,000 doctors and specialists. We also have over 40 hospitals and urgent care centers in our network.

The hospitals in the 最新糖心Vlog STAR Medicaid network include 最新糖心Vlog Hospital, Children鈥檚 Medical Center, and many more. Our network also includes several local health centers so you can find healthcare close to home.

Our list of doctors includes pediatricians, specialists, gynecologists, and doctors for routine checkups, immunizations, and more.

最新糖心Vlog STAR Medicaid also offers health education programs about:

  • Preventing and treating certain medical conditions
  • Diabetes
  • Heart disease
  • Asthma
  • Prenatal care for pregnant women
  • Programs to help you stop smoking

Members may make changes to their account online at , by calling 2-1-1, or by contacting a local HHSC benefits office.


 

Frequently Asked Questions

Who do I contact if I have questions about my healthcare benefits?

Call Member Services at 1-888-672-2277 (TTY 7-1-1) or view your Member Handbook.

Hours of operation are Monday - Friday from 8 am to 5 pm. 

If you have health-related questions, call our 24-hour Nurse Line at 1-888-667-7890 to get help from a nurse 24 hours a day, 7 days a week.

How can I contact interpreter services?

We have special services for people who have trouble reading, hearing, or seeing, or speak a language other than English or Spanish.

Please call Member Services at 1-888-672-2277 (TTY 7-1-1) to contact interpreter services.

What do I do if I am a new member?

Once you have chosen 最新糖心Vlog Community Health Plan, your next step is to choose who will provide the majority of your healthcare services. Your primary care physician (PCP) will be the one you call when you need medical advice, when you are sick, and when you need preventive care such as immunizations. Each member may select his or her own PCP.

You will select a PCP from PCHP鈥檚 extensive network of family or general practitioners and pediatricians. The selection of a PCP is crucial for immediate access to acute and preventive care.

Click here for a list of physicians and providers in the 最新糖心Vlog Community Health Plan network. You can also call our Member Services department at 1-888-672-2277 for assistance.

When can I receive/replace my Member ID card?

PCHP makes every effort to provide new members with ID cards as quickly as possible. During the time of enrollment processing, members and providers may verify eligibility through PCHP鈥檚 secure web portals.

If you need to request a replacement or additional ID card, you may do so through our member portal. You may also call Member Services at 1-888-672-2277.

Learn more about your ID card here.

If I don鈥檛 have my ID card when I need to go to the doctor鈥檚 office, can I still be seen?

If you go to the doctor鈥檚 office without your member ID card, you can tell them you鈥檙e with 最新糖心Vlog Community Health Plan. The doctor鈥檚 office will call us to verify your information.

You can also view your ID card on our member portal. Do your best to bring your card with you to every appointment.

What extra benefits does a member of 最新糖心Vlog Community Health Plan get?

As a STAR Medicaid member, you have access to the following extra benefits including:

  • 24-Hour Nurse Line
  • Extra vision benefits
  • Extra dental benefits*
  • Free sports and school physicals
  • Cell phone assistance*
  • Car seats and home-delivered meals for pregnant women
  • Member paid rewards programs
  • 础苍诲&苍产蝉辫;尘辞谤别鈥

*Included only in 最新糖心Vlog STAR Medicaid membership.

Limitations and restrictions apply for each value-added service.

Call us at 1-888-672-2277 to learn more about these and other benefits. You can also see all the rewards and track your reward points .

What is the member portal?

You can access your secure member portal by using the Member Login link. This is a secure web portal where you can request an ID card, ask to change your PCP, file a complaint, or ask a question.

Where do I fill out my Health Risk Assessment (HRA) survey?

One of our main goals is to help you stay as healthy as possible. The HRA is one way we do this. It鈥檚 a series of easy questions about your health and lifestyle.

Filling out the HRA is easy - it should take less than 15 minutes to complete.

Log into your member portal and complete the "Children and Adults Health Survey" or "Pregnant Moms Health Survey".

How do I get prescriptions filled?

Please visit the or call Member Services at 1-888-672-2277 for drugstores that are near you. For local pharmacies in the Dallas service delivery area, click here.

There are some medications that may not be covered through Medicaid or CHIP. A pharmacy in the Navitus network can let you know which medications are not covered. The pharmacy can also help you find another medication that is covered. You can also ask your doctor or clinic about what medications are covered, and what is best for you.

The Texas Vendor Drug Program has a list of drugs on the Preferred Drug List (PDL). A drug that is covered by this PDL may be brand or generic. The provider is asked to look at the  when prescribing medication and write for the preferred product.

What should I do if I have a complaint, and who can I call to help me with filing a complaint?

If you need help with a problem or have a complaint, please call Member Services at 1-888-672-2277. You can also send a written complaint, or a Member Services advocate can write down your complaint for you.

最新糖心Vlog Community Health Plan
Attention: Member Advocate
P. O. Box 560347
Dallas, TX 75356-9005

For more information on the process, timeframes, and next steps, visit our Complaints & Appeals page.

How can I report fraud, waste, or abuse?

If you suspect a client (a person who receives benefits) or a provider (e.g., doctor, dentist, counselor, etc.) has committed fraud, waste, or abuse, you have a responsibility and a right to report it.

Fill out our fraud, waste, or abuse form, and submit it to us directly by:

  • Mail: 最新糖心Vlog Community Health Plan
    Attn: Special Investigations Unit
    P.O. Box 560307
    Dallas, TX 75356
  • Phone: 1-800-403-2498
    Available 24 hours a day, 7 days a week.
  • Email: PCHPSIU@phhs.org

For more information, visit our Fraud, Waste, & Abuse page.

Who can help with transportation to get to my medical appointments?

PCHP offers nonemergency medical transportation to all STAR Medicaid members. Members must use Access2Care to set up medical transportation at least two workdays before your appointment to schedule a trip. English/Spanish interpreter services available, TTY 7-1-1.

You or your child may be able to get free transportation to and from the doctor, dentist, hospital, drugstore, or other Medicaid service providers.

What do I need when I schedule a trip for myself or my child?

  • Medicaid ID number of the person with the appointment
  • Address of your pickup location
  • Your phone number
  • Name of the medical professional you or your child will be seeing
  • Date and time of the appointment
  • Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent

What is a prior authorization, and how does the process work?

What is a prior authorization?

Under medical and prescription drug plans, certain medications may need approval from your health insurance carrier before they鈥檙e covered.

It is not a referral or a pre-authorization. Prior authorization is an approval that 最新糖心Vlog STAR Medicaid requires for certain services and medications. Some services need approval before they are given. The provider who is treating your child should get this approval. You can ask your doctor or us if an approval is needed for a service or treatment.

What types of medications typically need approval?

  • Those that may be unsafe when combined with other medications
  • Have lower-cost, equally effective alternatives available
  • Should only be used for certain health conditions
  • Are often misused or abused
  • Drugs often used for cosmetic purposes
  • Medications that require approval will only be covered by your plan if your doctor requests and receives approval from your health insurance company.

What鈥檚 the difference between prior authorization and pre-authorization?

None; these terms mean the same thing and are used interchangeably. However, most insurance companies will use the term 鈥減rior authorization鈥 instead of 鈥減re-authorization.鈥

How does the prior authorization process work?

Prior authorizations for prescription drugs are handled by your doctor鈥檚 office and your health insurance company. Your insurance company will contact you with the results to let you know if your drug coverage has been approved or denied, or if they need more information.

If you are unhappy with your prior authorization decision, you or your doctor can ask for a review of the decision, or your doctor may prescribe a different but equally effective medication. In some instances, your health insurance company may recommend you try an alternative medication that鈥檚 less costly, but equally effective, before the medication your doctor originally prescribed can be approved.

What is a referral, and how does the process work?

What is a referral?

The doctor will talk to you about your/your child鈥檚 needs and will help make plans for you to see the specialist that can provide the best care for you. This is called a referral. A referral is not a requirement for your 最新糖心Vlog STAR Medicaid plan of benefits.

What services do not need a referral?

The 最新糖心Vlog STAR Medicaid plan of benefits does not require referrals for any services; however, there are services that may need prior authorization.

Who do I contact if I have questions about behavioral health?

Call toll-free to talk to someone if you need help right away. You do not need a referral for mental health or substance use services.

STAR/CHIP: 1-800-945-4644

English/Spanish interpreter services available 24 hours a day, 7 days a week

Who do I contact if I have questions about my dental benefits?

Please contact your dental plan:

If you have any additional questions regarding your eligibility, please contact Member Services at 1-888-672-2277.

Who do I contact if I have questions regarding my vision benefits?

PCHP offers vision care through Av膿sis. To learn about your eligibility and benefits, find or change your eye doctor, call their Member Services at 1-866-678-7113 or go to their . 

How can I get access to telehealth services?

PCHP now offers telehealth services at no cost for all members age 0-21. This includes easy, convenient access to pediatricians through a partnership with telehealth provider KidzDocNow. Members can talk to a provider from 7am to 11pm, seven days a week.

Telehealth is great for:

  • Upset stomach and other digestive issues
  • Cold and flu symptoms
  • Prescription refills
  • Questions about nutrition and exercise
  • Questions about newborn health or breastfeeding
  • Mental health concerns

To use telehealth services, visit . You can also download the free mobile app for Android or iOS devices (search for 鈥淜idzDocNow鈥 in the Google Play or Apple App store).

 

What is Texas Health Steps?

Texas Health Steps is the Medicaid health care program for children, teens, and young adults (birth through age 20). You can call Texas Health Steps at 1-877-847-8377 and visit the for more information.

Regular Texas Health Steps checkups for babies and toddlers are done within five days after leaving the hospital, and at 2 weeks, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months, and 30 months.

For older children, an easy way to remember when Texas Health Steps medical checkups are due is to schedule an appointment 60 days after their birthday.