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The law requires that you report suspected abuse, neglect, or exploitation, including unapproved use of restraints or isolation that is committed by a provider.

Call 911 for life-threatening or emergency situations.

Report to the Department of Family and Protective Services (DFPS) by calling 1-800-647-7418 if the person being abused, neglected, or exploited lives in or receives services from a:

• Nursing facility
• Assisted living facility
• Adult day care center
• Licensed adult foster care provider
• Home and Community Support Services Agency (HCSSA) or Home Health Agency

Suspected abuse, neglect, or exploitation by an HCSSA must also be reported to the DFPS.

Report all other suspected abuse, neglect, or exploitation to DFPS by calling 1-800-252-5400.

Report electronically (non-emergency) to . You will need to create a password-protected account and profile.

Helpful information for filing a report: When reporting abuse, neglect, or exploitation, it is helpful to have the names, ages, addresses, and phone numbers of everyone involved.

An advance directive is a written statement that you complete before a serious illness. This statement tells how you want medical decisions made. If you can’t make treatment decisions, your doctor will ask your closest relative or friend to help you decide what is best for you. Sometimes everyone doesn’t agree about what to do. That’s why it is helpful if you tell us in advance what you want to happen if you can’t speak for yourself.

If you do not have an advance directive and you would like more information on how to get one, call us. We will be glad to help you.

A is available in both English and Spanish.

The Lifeline Assistance program helps qualifying low-income households by providing them with wireless service, so they can stay connected to what matters most — health care, loved ones, government services, and more.

This service is only available to STAR members. Learn more about enrollment or visit .

If you have a chronic health issue, our Condition Management Guidance programs can help you stay healthy. These programs are for adults suffering from asthma, diabetes, congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), and depression.

Service Coordinators will work with you and your doctor to help you learn about your condition and how to better care for yourself.

PCHP wants you to make the most of your (or your child’s) doctor appointment. We created an Appointment Checklist that includes questions to ask the doctor and items to bring with you. You can print the checklist and bring it along. You can also fill it out on your phone while you’re talking to the doctor.

English Checklist

Spanish Checklist

is a social service organization that directly connects people to local programs and organizations offering assistance. The online directory is free, easy to use, and private – there’s no need to log in or sign up first.

Use Findhelp to get assistance with:

• Food
• Housing
• Transportation
• Healthcare
• Baby supplies
• Childcare
• Workplace training
• Education
• Legal issues and more!

To find available resources near you, visit

One of our main goals is to help you stay as healthy as possible. The Health Risk Assessment (HRA) helps identify potential health needs, and after you complete it, a PCHP Service Coordinator reviews your responses and follows up with you. They can explain what your answers mean, talk through any health risks, and help you understand what to do next.

Filling out the HRA is easy and should take less than 15 minutes to complete.

Log into your  and complete the "Children and Adults Health Survey" or "Pregnant Moms Health Survey."

Co-pays for CHIP COVID-19 services will resume starting October 1, 2024

Change in Preferred Drug List Status for Glucocorticoids, Inhaled Drug Class Takes Effect Dec. 15, 2023 

Coverage of Commercialized COVID-19 Vaccines Begins as a Pharmacy Benefit

Preferred Mavyret for Hepatitis C Infection Treatment and Change to Quantity Limit for Hepatitis C M

Makena Products No Longer Covered as of April 7, 2023

Medicaid Members: PHE Policy Flexibility for Member State Fair Hearings ends May 11, 2023

CHIP Members: PHE Ending, Co-pay Reinstatement starting May 12, 2023 

This mental health crisis plan was developed by ×îÐÂÌÇÐÄVlog Community Health Plan. Fill out the plan for yourself or a loved one before a crisis happens. That way, your support system will know what to do in an emergency. You can create the plan on your own, with a mental health professional, or with loved ones.

English Plan

Spanish Plan

Preparing for your discharge from the hospital—whether now or in the future—is an important part of supporting your mental health. This Discharge Discussion Guide can help you talk with your treatment team about what you’ll need after you leave the hospital and how to stay on track with your care.

You can review the guide with your treatment team before you are discharged. If you have already left the hospital, bring it to your next appointment so you can discuss any follow-up needs or plan ahead for future hospital stays.

English Checklist

Spanish Checklist

Having a baby can be exciting – and life-changing. What you do during your pregnancy can have a big impact on your baby’s health – and your own health as well. Our pregnancy guide will give you an idea of what to expect throughout your pregnancy, as well as during and after childbirth.

Use it as a place to:

• Write down questions for your doctor
• Take notes about how you’re feeling
• Track your baby’s progress
• Keep your baby’s ultrasound photos
• And more!

We’re here to help you and your baby stay healthy – during your pregnancy and after the baby is born. If you have questions about the information in this guide, ask your doctor. You can also call ×îÐÂÌÇÐÄVlog Community Health Plan (PCHP) for more details about plan benefits and services – check the back of this guide for contact information. 

English Guide (fillable)

Spanish Guide (fillable)

Our Service Coordination program will help you understand and control complex health conditions. Service coordinators can be nurses or social workers. They work with adults and children. Care managers can help you:

• Learn about your health care
• Work with your primary care provider (PCP) when medical questions come up
• Plan your care with a medical team (your PCP, family, or specialists)
• Schedule rides to appointments
• Get special equipment and home health services if you need them

Children who have special medical, behavioral, or educational requirements can get the help they need through the service coordination program. For more information contact Member Services at  (STAR) or 1-888-814-2352 (CHIP/CHIP Perinate).

You or your child may need medical help – but where is the best place to get care?

In many cases, a trip to your primary care provider (PCP) or an urgent care center is the best option. Trips to the emergency room should be limited to serious or life-threatening issues. Use the chart below to help you decide where you should go.

English Chart

Spanish Chart

Texas Health & Human Services (HHSC) posts important news and updates that may affect your health plan. Find the latest .

2-1-1 Texas, a program of the Texas Health & Human Services Commission, is committed to helping Texas citizens connect with the services they need.

Visit for more information.

The Children with Special Health Care Needs Services Program helps children 20 and younger who have special healthcare needs and people with cystic fibrosis of any age improve their health, well-being, and quality of life.

Visit for more information.

ECI is a statewide program within the Texas Health & Human Services Commission. The program is for families with children from birth to age 3 who have developmental delays, disabilities, or certain medical diagnoses that may impact development.

Visit for more information.

An intellectual or developmental disability, also called IDD, includes many severe, chronic conditions that are due to mental and/or physical impairments. IDD can begin at any time, up to 22 years of age. It usually lasts throughout a person's lifetime. People who have IDD have problems with major life activities such as:

• Language
• Mobility
• Learning
• Self-help
• Independent living

Visit for more information.

WIC is a nutrition program for pregnant, breastfeeding women and families with children younger than 5.

Visit for more information.