最新糖心Vlog

Our members are our top priority. You can count on our helpful, bilingual staff to listen to your concerns and assist you to get the quality health care you and your child deserve. Interpretive services are available, and we can provide any information in English and Spanish.

STAR: 1-888-672-2277
CHIP/CHIP Perinate: 1-888-814-2352
TTY Line: 7-1-1
8 am - 5 pm CST, Monday - Friday (except state holidays)

If you have a medical emergency, go to the nearest emergency room or call 9-1-1.

Contact Provider Services for important details about our clinical programs and guidelines, as well as resources to assist you with coding, billing practices, and improving patient care鈥痲uality.

1-888-672-2277

8 am - 5 pm CST, Monday - Friday (except state holidays)

We offer a hotline for members experiencing a mental health crisis - we can speak to you right away and help you get the support you need. You do not need a referral for mental health or substance use services.

Call 1-844-603-1134 for immediate assistance.

If you have a medical emergency, go to the nearest emergency room or call 9-1-1.

Interpretive services are available, and we can provide any information in English and Spanish. 24 hours a day, 7 days a week

最新糖心Vlog Community Health Plan has a Nurse Line available 24 hours a day, 7 days a week. Nurses can help you with medical advice, such as what to do for a common cold or how to care for a loved one released from the hospital.

STAR: 1-888-667-7890 or 214-266-8773

CHIP/CHIP Perinate: 1-800-357-3162 or 214-266-8766

TTY Line: 7-1-1

Interpretive services are available. If you have an emergency, please call 9-1-1.

Call to get information or ask questions about program benefits, or to choose a health plan.

1-800-964-2777
TTY Line: 7-1-1
8 am - 5 pm CST, Monday - Friday (except state holidays)

A state fair hearing is when the Texas Health and Human Services Commission (HHSC) directly reviews our decisions about your鈥痬edical鈥痗are.

You can also ask for an external medical review where independent health care experts review your request to receive services. This review is an鈥�optional鈥痚xtra step you can take to get your case reviewed for free before your state fair hearing. It doesn鈥檛 change your right to a state鈥痜air鈥痟earing.鈥�

Request a state fair hearing and external medical review by doing one of the following:

• Filling out the State Fair Hearing and External Medical Review Request Form and mailing or faxing it to us using the address or fax number at the top of the form.
• Calling us at 1-888-672-2277 (TTY 7-1-1)
• Emailing us at PCHPAppealsandComplaints@phhs.org 

PCHP offers nonemergency medical transportation to all STAR members. Members must use Access2Care to schedule medical transportation at least two workdays before your appointment. English/Spanish interpreter services are available.

• Phone reservations: 1-833-931-3844 Mon-Fri, 8am-5pm (CT)
• Where鈥檚 My Ride: 1-833-931-3844 Mon-Sat, 5am-7pm (CT)
• TTY Line: 7-1-1
  

Prescription drugs are a covered benefit of STAR and CHIP programs. PCHP administers this benefit with the Texas Medicaid/CHIP Vendor Drug Program and our Pharmacy Benefit Manager, Navitus Health Solutions.

Toll Free: 1-877-908-6023
BIN# 610602
Claim PCN: MCD STAR
Claim Group: PHS and CHIP / PHC
361 Integrity Drive, Madison, WI 53717

PCHP offers vision care through Av膿sis. To find or change your eye doctor, call their Member Services at 1-866-678-7113 or go to their .

If you are a provider, please call1-866-563-3591.

DentaQuest
STAR/CHIP: 1-800-516-0165
CHIP Perinate: 1-800-508-6775
8 am - 7 pm CST, Monday - Friday (except state holidays)


MCNA Dental
1-800-494-6262
8 am - 7 pm CST, Monday - Friday (except state holidays)

UnitedHealthcare Dental
1-800-822-5353
8 am - 5 pm CST, Monday - Friday (except state holidays)

最新糖心Vlog Community Health Plan offers telehealth services at no cost for STAR and CHIP members age 0-20. This includes easy, convenient access to pediatricians through a partnership with telehealth provider KidzDocNow. Members can talk to a provider from 7am to 11pm, seven days a week. (Not available for CHIP Perinate members.)

Telehealth is great for:

• Upset stomach and other digestive issues
• Cold and flu symptoms
• Prescription refills
• Questions about nutrition and exercise
• Questions about newborn health or breastfeeding
• Mental health concerns

To use telehealth services, visit . You can also download the free mobile app for Android or iOS devices (search for 鈥淜idzDocNow鈥� in the Google Play or Apple App store).